On the phone providers' side, since this review roundup was first published, some of the products listed here now belong to other companies and some have merged into new products. If you're planning to depend on your phone system over the course of the next decade, then you should consider a vendor that's stable enough to still be around when it's time to up upgrade.

A VoIP media gateway controller (aka Class 5 Softswitch) works in cooperation with a media gateway (aka IP Business Gateway) and connects the digital media stream, so as to complete the path for voice and data. Gateways include interfaces for connecting to standard PSTN networks. Ethernet interfaces are also included in the modern systems which are specially designed to link calls that are passed via VoIP.[26]


However, you may also want features like on-hold music, call queues, voicemail to email translation, and automatic answering and forwarding of calls. If all of the employees are working out of the office, you can use the automatic attendant to determine which employee should receive the call. The attendant then can route the call to that employee’s mobile phone.
Flexible Messaging Options – There are a number of business phone service options available that make retrieving and maintaining your business messages very simple. With Voicemail Transcription, you can read the message in your inbox, or receive it as a text instead of listening to it. Let’s say a client calls you about a fax he needs, and leaves a fax number on the message. With a few clicks you can virtually send the fax as a PDF to that number.
Fortunately, most of the providers reviewed here have engineering staff that will contact you as part of your setup process to help your IT staffers test and optimize your network prior to deploying their solutions. That's definitely something we recommend, but there are steps you can take now to prep your LAN for VoIP and make the deployment process that much easier.

Figure out how much you’re willing to spend on your VoIP and this will help you better hone in on the company that’s right for you. Your residential VoIP should cost less than your current landline, but it’s still smart to do some price comparison and see which companies offer special deals (for instance, many companies will offer you a better rate if you sign up for a year plan rather than a month-to-month plan). Take a look at your monthly phone bill and the features you’re paying for, and compare that side-by-side with what you’d be signing up for with a VoIP plan. 
On 24 March 2020, the United Arab Emirates loosened restriction on VoIP services earlier prohibited in the country, to ease communication during the COVID-19 pandemic. However, popular instant messaging applications like WhatsApp, Skype, and FaceTime remained blocked from being used for voice and video calls, constricting residents to use paid services from the country’s state-owned telecom providers.[60]
Though many consumer VoIP solutions do not support encryption of the signaling path or the media, securing a VoIP phone is conceptually easier to implement than on traditional telephone circuits. A result of the lack of encryption is that it is relatively easy to eavesdrop on VoIP calls when access to the data network is possible.[38] Free open-source solutions, such as Wireshark, facilitate capturing VoIP conversations.

The Yealink SIP-T56A is a simple-to-use smart media phone that provides an enriched HD audio experience for business professionals. This all-new smart media phone enables productivity-enhancing visual communication with the ease of a standard phone. the SIP-T56A features a seven-inch fixed multi-point touch screen, integrated Wi-Fi and Bluetooth 4.0+ EDR, and it is coupled with a built-in web browser, calendar, recorder and more, which also support the installation of third-party applications for business customization. Thanks to the DECT technology, if you want to expand your horizons for busy environments, or, share one phone system with your small team by adding multiple handsets, simply turn Yealink SIP-T56A phone to the corded-cordless phone, and it will repay you up to 4 DECT handsets in total to meet your daily demands.


Another area of business VoIP support covers the growing number of mobile employees using softphones for sending and receiving calls from a laptop or mobile device. With a cloud-based PBX solution, you can have employees at different physical locations, including multiple time zones. This makes it easier to support longer business hours to cover your entire customer base. Most of the business offerings offer call routing based on the time of day and time zone.
Some form of call center capability is often available, though many times either as a different product version or simply a higher pricing tier, so be careful before you assume you'll be getting those features. These capabilities are meant to support large sales or service desk staff and their need to route and process a relatively large number of incoming customer or user calls. That means complex menu trees, an auto-attendant for routing, and service queues. You'll probably find you need interactive voice response (IVR) capabilities, and that should be backed up by support for a live operator or some other type of human intervention.
VoIP service simply enables your phone calls to be transmitted and received over your home Internet connection instead of your telephone landline. This is perhaps why some people refer to the service as being an Internet phone service or broadband phone service. This does mean though that you need a high speed Internet service to be able to use VoIP for your phone service.
×